Booking & Cancellation Policy

Appointments can be booked through our online booking system, by phone, or by email. We recommend booking at least 48 hours in advance to ensure availability.

• Initial consultations are typically 90 minutes
• Follow-up appointments are usually 60 minutes
• All appointments are conducted via video call or in-person
• You will receive a confirmation email with appointment details

Appointments can be rescheduled without penalty if notice is given at least 24 hours in advance. Rescheduling can be done through:

• Our online booking system
• Email: hello@edendietetics.com.au
• Phone: 0425 829 950

If you arrive late to your appointment:

• Sessions will end at the scheduled time
• Full session fee still applies
• Significant lateness may result in rescheduling

For virtual appointments, you will need:

• Stable internet connection
• Computer, tablet, or smartphone with camera and microphone
• Quiet, private space for consultation

Technical difficulties on the client side that prevent the session from proceeding are subject to standard cancellation policies.

Payment is required at the time of booking to secure your appointment.

• We accept major credit cards and bank transfers
• Payment plans may be available for comprehensive programs
• Receipts will be provided for all transactions
• Prices are subject to change with 30 days notice

Our cancellation policy varies based on notice given:

• **24+ hours notice:** Full refund or free rescheduling
• **12-24 hours notice:** 50% refund or reschedule with $25 fee
• **Less than 12 hours:** No refund, but may reschedule for 50% fee
• **No-show:** Full session fee charged, no rescheduling

In the rare event that I need to cancel your appointment, you will receive:

• At least 24 hours notice when possible
• Priority rebooking at your convenience
• Full refund if rescheduling is not possible

We understand that genuine emergencies occur. In case of:

• Medical emergencies
• Family emergencies
• Natural disasters

Please contact us as soon as possible. We will work with you to find a suitable solution on a case-by-case basis.

Multi-session packages have specific terms:

• Must be used within 6 months of purchase
• Non-transferable and non-refundable after 30 days
• Individual sessions within packages follow standard cancellation policy

Comprehensive programs have different policies:

• Payment plans available with 50% deposit
• Refunds available within first 14 days with 20% admin fee
• Program materials remain property of client

For any questions about this policy or to make changes to your appointment:

• Email: hello@edendietetics.com.au
• Phone: 0425 829 950
• Online booking system: Available 24/7

This policy may be updated from time to time. Existing clients will be notified of any significant changes that affect their booked appointments.